Frequently Asked Questions
Everything you need to know about your body jewelry order.
How long will it take for my order to ship?
Most orders are processed and shipped within 24 hours on business days. Standard shipping typically takes 3-5 business days for domestic delivery, while expedited options are available at checkout.
What is your return policy for body jewelry?
Due to health and safety regulations, we can only accept returns on items that are in their original, heat-sealed clear packaging. Once the seal is broken, the item is no longer eligible for return or exchange.
How do I know what size or gauge to order?
We provide a comprehensive size chart and gauge conversion guide on our website. We highly recommend measuring your current jewelry or consulting a professional piercer if you are unsure of your size before purchasing.
What materials are your jewelry made of?
We offer a wide variety of high-quality materials including 316L Surgical Steel, G23 Titanium, 14k Gold, and organic materials like wood, bone, and stone. Specific material details are listed on each product page.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
Will I receive a tracking number for my package?
Yes, as soon as your order is scanned by the carrier, an automated email containing your tracking information will be sent to the email address provided at checkout.